Privacy Policy
Last updated: May 20, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
- Account means a unique account created for You to access our Service or parts of our Service.
- Company refers to American Installs LLC, 5315 Cypress Creek Pkwy STE B #183 Houston, TX 77069.
- Cookies are small files placed on Your computer, mobile device, or other device by a website.
- Country refers to Texas, United States.
- Device means any device that can access the Service, including a computer, cellphone, tablet, or other supported digital device.
- Mobile Application means any software application, customer portal, technician application, or mobile service provided by American Installs LLC.
- Personal Data means any information that relates to an identified or identifiable individual.
- Preferred Vendor means an independently owned and operated third-party company or service provider featured, referred, listed, scheduled, or connected through the American Installs LLC platform.
- Service refers to the Website, mobile application, customer portal, technician portal, scheduling systems, online platform services, referral services, and related software or digital services operated by American Installs LLC.
- Service Provider means any person or company that processes data on behalf of the Company.
- Usage Data refers to data collected automatically from use of the Service or from the Service infrastructure itself.
- Website refers to American Installs, accessible from https://www.americaninstalls.com.
- You means the individual accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide personally identifiable information including but not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, ZIP/Postal code, and City
- Service address and project information
- Uploaded photos, videos, documents, receipts, or work order attachments
- Account login information
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include Your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, crash diagnostics, app performance information, and other diagnostic data.
When You access the Service through a mobile device or mobile application, We may collect certain information automatically including the type of mobile device, mobile device unique ID, IP address, mobile operating system, mobile browser type, app version, push notification identifiers, crash logs, GPS coordinates when location permission is enabled, and other diagnostic data.
Mobile Application Data
When You use Our mobile application, customer portal, or technician portal, We may collect information necessary to operate the app including:
- Device type and model
- Operating system and app version
- Push notification identifiers
- Crash diagnostics and performance data
- Login activity and account activity
- Work order activity and scheduling activity
- Customer and technician communication records
This information is used to improve app performance, security, troubleshooting, scheduling, dispatching, and customer service.
Location Information
The Service may request access to Your device location for technician routing, dispatching, appointment verification, scheduling assistance, service availability, navigation, work order management, and related operational functions.
Location access may be limited, disabled, or revoked by You at any time through Your device settings. Certain app features may not function properly if location permissions are disabled.
Camera, Photos, and File Uploads
The Service may request access to Your device camera, photo library, files, or storage for purposes including uploading installation photos, project documentation, receipts, profile images, customer submissions, work order attachments, and service-related records.
Uploaded content may be stored on systems operated by American Installs LLC or authorized Service Providers assisting in the operation of the Service.
Push Notifications
The Service may send push notifications, alerts, reminders, appointment updates, work order notifications, technician communications, security alerts, and other service-related messages.
Push notification permissions may be managed or disabled through Your device settings.
SMS Terms And Conditions
SMS For Consent Communication
The phone number 281-374-4380 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
Upon consenting to receive text messages from American Installs LLC, You may receive communications related to account notifications, appointment reminders, work order updates, outbound two-factor authentication, scheduling updates, technician arrival notifications, customer support, and service-related alerts.
Message Frequency
SMS message frequency may vary depending on Your interaction with Our services.
Potential Fees for SMS Messaging
Message and data rates may apply. Carriers may charge fees for each message sent or received.
Opt-In Method
Customers may opt in for SMS messaging from American Installs LLC verbally during a call initiated through our website, by sending a text directly to Us, by signing up through Our website, by confirming a verification code, or through other authorized communication methods.
No SMS communication will be initiated without customer consent.
Opt-Out
Customers may opt out of SMS messaging from American Installs LLC by replying STOP at any time. Once opted out, they will receive no further SMS communication unless they opt back in by replying START.
Standard Messaging Disclosures
Privacy Policy for SMS Opt-In
At American Installs, Your privacy is important to Us. When You opt in to receive SMS messages, We will only use Your phone number to send relevant updates, reminders, and information about Your services.
How You Can Opt-In:
- By sending a text directly to Us.
- By signing up on Our website and confirming a verification code.
- By calling Us and providing verbal consent to receive text updates.
You may receive messages directly from Our team or automated reminders regarding Your scheduled installation.
We will never share, sell, or rent Your SMS opt-in information to third parties for marketing purposes.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on Our Service and store certain information.
Tracking technologies may include cookies, beacons, tags, scripts, analytics tools, and related technologies used to improve and analyze Our Service.
Use of Your Personal Data
- To provide and maintain Our Service including monitoring usage of Our Website, mobile application, customer portal, technician portal, and scheduling systems.
- To manage Your Account and provide access to registered user features.
- To perform contracts and provide requested products, installations, service calls, quotes, scheduling, dispatching, payments, customer support, referral coordination, and Preferred Vendor communications.
- To contact You by email, telephone calls, SMS, push notifications, in-app messaging, or other electronic communications regarding appointments, technician dispatching, scheduling, account activity, service updates, customer support, security notifications, work order activity, and related operational communications.
- To manage technician scheduling, dispatch management, route optimization, appointment tracking, service verification, internal coordination, quality assurance, referral coordination, and operational reporting.
- To manage uploads and service records including installation photos, project documentation, receipts, customer submissions, and work order attachments.
- To facilitate communication, quoting, scheduling, appointment coordination, customer support, and related operational activities with independently owned Preferred Vendors.
- To improve Our Service through troubleshooting, analytics, identifying usage trends, improving app performance, enhancing security, and improving customer experience.
- To provide information regarding services, promotions, and updates unless You opt out.
- To manage Your requests and communications submitted to Us.
- To comply with legal obligations, fraud prevention, security, dispute resolution, and enforcement of Our policies.
Third-Party Integrations and Service Providers
The Service may integrate with third-party providers including payment processors, mapping services, communication providers, cloud hosting providers, analytics services, authentication services, email systems, customer support systems, mobile app stores, independently owned Preferred Vendors, and related operational platforms.
These providers may process limited technical or personal information only as necessary to support the functionality of the Service.
Preferred Vendor Information Sharing
By requesting, scheduling, communicating, or utilizing services through the American Installs LLC platform, You authorize American Installs LLC to collect, use, store, and share submitted customer information, including but not limited to contact information, service request details, scheduling information, uploaded files, photos, videos, messages, project details, work order information, and related communications with independently owned Preferred Vendors for the purpose of facilitating appointments, communication, quoting, scheduling, customer support, dispatch coordination, and related platform services.
Preferred Vendors featured on the American Installs LLC platform are independently owned and operated companies that may receive customer information only as reasonably necessary to provide requested services, scheduling, estimates, project coordination, customer support, or related operational functions.
American Installs LLC may share customer-submitted information with independently owned Preferred Vendors for purposes including responding to service requests, preparing estimates, scheduling appointments, coordinating installations or service calls, facilitating customer communications, providing customer support, maintaining service records, and related operational activities associated with the requested services.
Preferred Vendors are expected to use customer information solely for legitimate service-related and operational purposes associated with the requested services and not for unauthorized or unrelated marketing purposes.
American Installs LLC does not sell, rent, or share customer information with third parties for independent marketing purposes.
While American Installs LLC may facilitate communications and scheduling between customers and Preferred Vendors, Preferred Vendors remain independently owned and operated businesses responsible for their own operations, services, personnel, business practices, privacy practices, licensing, insurance, and compliance obligations.
Customers are encouraged to independently verify Preferred Vendor qualifications, licensing, certifications, permits, and insurance coverage prior to authorizing or proceeding with services.
